Quality Policy

As Larinsoft Bilgi Teknoloji A.Ş. , we adopt a quality-oriented approach in order to keep the satisfaction and loyalty of all our stakeholders at the highest level. In this direction, we undertake to act in accordance with the following principles together with all our employees:

• Paydaş Memnuniyeti: To create a sustainable commitment by meeting the expectations of our customers, business partners and all stakeholders at the highest level.
• Quality and Timely Production: To provide timely, accurate and high-quality solutions in line with customer demands.
• Continuous Improvement: To ensure continuous improvement with innovative approaches in all our processes.
• Participatory Management: To act with team spirit by encouraging the determination of the management and the active participation of our employees.

Our aim is to be a leading brand in the technology sector that continuously improves quality standards with a customer-focused approach.

At Larinsoft Information Technology, we are committed to fully fulfilling customer and contract terms, providing information technology services in accordance with the Information Technology Service Management standard, and continuously improving our services.

Accordingly;

• We manage our service processes in a defined, measurable, and continuously improvable manner.
• We ensure the accessibility and availability of the IT infrastructure, services, and support organization.
• We manage IT assets and resources transparently, controllably, and cost-effectively.
• We minimize service disruptions by addressing incidents, problems, and changes using defined methods.
• To ensure service continuity, we take precautions against potential interruptions and restore services within the specified timeframes.
• We ensure that the infrastructure meets business requirements through system monitoring, capacity and configuration management.
• We plan and implement new and evolving services in a controlled manner, considering cost, accessibility, and service quality.
• We treat information security as an integral part of all our service processes, protecting confidentiality, integrity, and availability.
• We maintain relationships with our customers and suppliers based on mutual benefit and sustainability.
• We conduct our operations with environmental sustainability and social responsibility in mind.

This policy forms the basis of Larinsoft Information Technology's service management system.

At Larinsoft Information Technology, we are committed to providing our AI-based products and services in accordance with customer agreements, legal requirements, and relevant standards, managing the risks associated with the use of AI, and continuously improving our service processes.

Accordingly;

• We identify and manage intended use, foreseeable misuse, and technical, operational, and ethical risks in all service processes involving artificial intelligence.
• We regularly monitor and improve the performance, reliability, and effectiveness of artificial intelligence systems.
• We ensure that the infrastructure, software, and support organization supporting AI services are accessible, reliable, and continuously maintained to meet business objectives.
• We manage the infrastructure, software, data, and human resource costs related to artificial intelligence services in a measurable and monitorable manner; and we present investment-supporting analyses to senior management.
• We record, prioritize, and resolve events and issues related to AI systems within specified timeframes, minimizing the impact of service disruptions.
• We conduct risk and impact assessments, considering the potential effects of artificial intelligence systems on individuals, customers, employees, and society; and we implement additional control and monitoring mechanisms for high-risk systems.
• We prioritize transparency, accountability, and ethical principles in the use of artificial intelligence.
• We consider environmental sustainability, climate change awareness, and social responsibility as integral parts of our AI management approach.
• We continuously improve the Artificial Intelligence Management System based on performance results, feedback, and evaluations.

This policy forms the basic framework for Larinsoft Information Technology's Artificial Intelligence Management System and is supported by senior management.

At Larinsoft Information Technology, we are aware that unexpected events in our operating environment can affect our business continuity. Therefore, we are committed to establishing and maintaining a Business Continuity Management System (BCMS) to ensure the uninterrupted continuation of the services we provide to our customers and to minimize the impact of potential disruptions.

In this context;

• We identify and assess risks that could threaten business continuity and take the necessary measures to reduce them to acceptable levels.
• In the event of a potential disruption, our priority is to protect the lives and property of our employees, visitors, and stakeholders.
• Based on the results of the Business Impact Analysis, we identify critical activities and ensure their restart within the specified timeframes.
• We create, implement, and regularly test business continuity, disaster, and emergency plans.
• We ensure the sustainability of services by considering dependencies on information technology, human resources, supply chains, and infrastructure.
• We ensure the preservation of service quality by managing post-incident recovery processes in a planned and controlled manner.
• We prioritize maintaining our credibility and corporate reputation with our customers, suppliers, and other stakeholders.
• We support business continuity management among all employees through awareness, training, and a sense of responsibility.
• We consider environmental sustainability, climate change awareness, and social responsibility an integral part of our business continuity approach.

This policy forms the basic framework for Larinsoft Information Technology's Business Continuity Management System.